This is going to be a bit of a rant, so please feel free to skip this post if you’re not interested in hearing how crap and irritating it is to speak to clueless call centre agents every week.

For probably the past 2 months give or take I have been contacted on a weekly basis by some call centre agent from CellC Connect, every time it’s someone else and every time they can’t tell me where they got my number from and why they keep calling me… Now I know this may not be the call centre agent’s job and I do try to be civil with them, because they are only doing their jobs.

The annoying part is the fact that the supervisor is never available and the information stemming from the various agents are never the same. Last week Vuyo and if can recall correctly Cathy couldn’t remove me from the list, today Neo was so very polite and said he would take me off the list immediately. This remains to be seen as I have encountered many agents who can dodge bullets just to get you off the phone.

I do have some questions around this whole CellC Connect “Telephonic Spam” campaign:

1. Clearly there are some people who fall for the whole I want new mobile phone because mine is now 2 weeks old yada yada yada, are you one of them?
2. Where did they get my number? No one at CellC Connect can tell me, is this no part of the new laws that have been put in place for them to supply that information to me?

I am a Vodacom subscriber and have been for the past 10 years, they probably don’t have the best prices around, but damn they are at least a bit better than this.

I challenge the CellC Connect team to contact me or comment on this post and tell me how the hell they got my info? If you are also in the same boat, please comment below and maybe we can get them to catch a wake up ot something…

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