I know that my case might be an isolated incident or series thereof, but I am really getting fed up with iBurst!
When I got home this afternoon and tried to connect via my iBurst wireless and it kept giving me “The username or password is invalid” or some mambo jumbo like that, because I know my user name and password by heart, so I knew this was a mistake.
I also just need to tell you that this was not my first run in with iBurst, it was actually the 3rd or 4th.
I have been contacted via email on 2 previous occasions for non payment and now after speaking to the iBurst support chap I was told that my account has been suspended due to non payment.
The best part: MY ACCOUNT IS ON A DEBIT ORDER AND EACH LATE PAYMENT WAS AS A RESULT OF THE IBURST ACCOUNTS DEPARTMENT NOT DOING THEIR JOBS!
Apparently they have migrated to a new billing system and this is just one of the errors. Well, here is my question, does it take 3 months to diagnose and correct a critical error like this? I would have been fired 2 months ago if I delivered a system like this! It has taken me a 5 – 10 minute call each time to address these issues, why should I pay for their mistakes?
Now for my second question, has anyone else been a victim of the new and not so improved iBurst billing system?
Sorry for the rant, but this is getting too much for me at the moment!
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December 19th, 2008 at 9:04 pm
You’re not the only one – ideate.co.za is also blogging about this, lol.
I used iburst for about a month, so I can’t say I ran into any problems. Maybe the fact that I signed up for it via mweb had something to do with it, but hey, I haven’t used it long enough to pick up problems
I’m happily a 3G user now, with my ADSL line well on the way.
~ Wogan
December 19th, 2008 at 10:14 pm
Thanks for the heads-up Wogan.
You are a lucky man, been renting a new place for the last 3 months or so and hey, iBurst sounded like the shizz… I guess not.
We’ll see at the end of the coming month if the saga continues
December 22nd, 2008 at 10:47 am
I was a iburst customer for 3 years its probibly the worst isp in the world ive had so many probs with ibust i dunno were to begin.Well no1 the network will crash u phone them no support. No2 Suspension of the account and payment was made.No3 The staff i dont think has any education bad phone manner like they doing us a favour to be a ibust customer.No4 The nerwork is more offline then online(ibust wirelless) dunno bout 3g and hsdpa.No5 They are much more expensive then the other isp’s. Damnnnnnnnnnn ibust u guys are usless just do us all a favour and go awayyy please.
Iburst = goverment = uselss dont waste your money please.
December 22nd, 2008 at 11:02 am
Geesh Hein, sounds like I have been lucky so far. All my issues have been account related. I also have to say that I had quite a savvy girl help me over the phone.
I just don’t understand how people can run a professional business like that? The worst of all is that people don’t know about these things and then again the alternatives aren’t always that great!
Up until recently Mweb was almost down the drain… Neotel is still a bit sketchy and Telkom, lets rather not go there…
So yeah, seems like we are stuck for the meantime.
January 17th, 2009 at 11:24 am
Well i’m using neotel now they seem ok.They must just get their prime service to go bigger.I’m on a 230kbs connection now lol still better then iburst lol.Seems then everyone whants to rip our 3rd world south africans off lol.
February 25th, 2009 at 12:28 pm
The Children’s Disability Centre took a subscription to iburst because Telkom was so lousy.What a mistake – better the devil you know than the devil you don’t! Iburst is constantly down, and a request to enable my laptop with a wireless device failed due to a lousy disc. Attempting to enable via the internet was also a bummer. An appointment made with our corporate representative – given 48 hours notice, resulted in no show and no phone call to explain. All in all, lousy service.
Come back Telkom – all is forgiven!
March 19th, 2009 at 2:54 pm
Yes iBurst is very dissapointing.
i have been using it for about 3 years and I get stupid error messages when trying to connect OFTEN!
“the remote computer did not respond in a timely manner, for more help or assistance please use microsoft help and support centre and search for this error number”
Yeah Great Idea! If only it would give me the frickin error number…. DUHH
i also get that ‘username/ password is incorrect on this domain’ one occasionally – which is really strange coz i never changed it… Ever.
but most irritating of all is when for some mystical reason certain webpages Just Wont Work. Don’t know why or how, but try again later in a few hours and it’s fine. Magically full of shit if you ask me.
and Customer Care are a bunch of retards.
i look forward to the day when high-speed internet is affordable ;’(
March 21st, 2009 at 2:17 am
Gentlemen, my suggestion is that you email businesssupport@iburstgroup.co.za and inform them that you are unhappy with the poor service, then you tell them you would like to have your contract transferred to Atlantic ( ISP ) as they (iBurst) is not providing you with the required support, due to their own incompetence.
Atlantic is the largest reseller of the iBurst product providing direct support to all their customers.It is a shame when you have such a great product, and the customer spends more time trying to resolve billing issues.Bottom line..do not accept mediocre service from any ISP.
If your pages are not loading, make sure you are running WinXp as this allows you to set your MTU to 1352 or 1392. Vista defaults and manages it’s own MTU at 1500…not good. If page is still not loading after MTU is set, then confirm your signal strength, you need at least 70% and higher for good throughput.If it’s less than 70%, then invest in an External omni-directional antenna and have this fitted or fit it yourself as you would save yourself about R400…instructions on my website.
Reg Fridey
May 8th, 2009 at 5:07 pm
Sending mail to businesssupport@iburst.co.za does nothing. You get a stock response ”XXXX will be looking into the matter’ and then nothing…
Actually, sending mail to any of the published mail addresses seems to have no benefit at all… I’ve still got queries outstanding for months now ..
May 11th, 2009 at 10:33 am
Boy I am actually pleased….I am not the only one, I have had so many problems some got sorted after a few calls …..60 or 70 and a few day’s…Others never.My present problem is ongoing for 3 months this morning Iburst suggested I use somebody else’s Product as their product “Kaspersky” is Crap even though I pay for it.But don’t worry My problem is being escalated…….it has been escalated so many times I think they cant see it anymore…..the truly sad thing is that people start a conversation with me by asking “what crap is Iburst feeding you today.”
June 15th, 2009 at 12:29 pm
Hey .. it’s June and I still have no response from iBurst … only 4 months later …
August 25th, 2009 at 11:55 am
iBurst is by far the worst ISP around, I’m not going to mention the problems I’ve had with them, as there are just too many. I would not recommend them to anyone – please go with ANY other service provider over iBurst, it doesn’t matter who. I agree with Hein as well, the “support staff” over there should a) Get somebody to teach them proper manners and b) Rub the two brain cells they have between the lot of them together and see if they can start a fire – absolutely incompetent, uneducated fools! I’ve wasted my money and I can’t wait until my contract expires. If I have to speak to another one of their “support staff” ever again, I might just vomit through the phone and all over it’s face. IBUST SUCKS ASS HAIR!! Anyway, that’s my rant about “iBust Our Balls”. Keep it real gents
August 25th, 2009 at 11:58 am
and by real, I mean sign with a REAL internet service provider. Out
September 25th, 2009 at 10:01 pm
I’m finished with iburst! Billing mistake after billing mistake after billing mistake.
Iburst is under the impression they are still running a monopoly. Those days are over.
NEOTEL here we come, nothing can be worse than Iburst thats just not possible.
Anyone want a Iburst PC Modem?? R500..
October 16th, 2009 at 5:15 am
Morning all.
I apologise for only finding this site now.
Please note the sites we monitor are the following….
– http://www.mybroadband.co.za
– http://www.twitter.com
– http://www.hellopeter.com
On our website we include a section for complaints/praises.
http://www.iburst.co.za/default.aspx?link=help_online
Should anyone require assistance and feel like beating their heads against a wall, please dont.
Call me.
My cell number is 084-978-0790
Mail me.
shaun.green@iburstgroup.co.za
I shall assist with the problems your encountering.
Cheers all
Have a great weekend.
November 26th, 2009 at 8:24 am
I am so glad that I am not the only one having ENDLESS trouble with I-burst. From the very start I encountered problems and for days I could not log on, because they sent me the incorrect crudentials to log on with! Everytime they ask me to re-load the programme! So I can go on and on and my experience with I-burst is terrible customer support!
At the moment I can’t log on to my e-mails – yesterday I battled too.
I sent a complaint to HelpDesk – 48 hours later I still have had no response. On their website they only publish the letters of very very happy customers. How about placing the unhappy responses too?!
I can’t wait for our contract to expire just to get rid of very bad IP service.
November 27th, 2009 at 1:30 pm
I feel like banging my head through my computer screen at the moment. I am so frustrated and fed-up with I-burst. I had problems with them from day 1. For days I could not log on, due to incorrect login info they sent me. If I only knew that was only the beginning of endless trouble with them. Some days the system is so slow, I had to remind myself that this is actually an I-burst Broadband connection! This whole week now I battled to open my e-mails – as small as 4kb, no attachments. I experienced problems with receiving e-mails, left alone send. Server problems I guess. My 5 e-mails to HelpDesk are still unanswered, just the automated response that my query would be dealt with within 48 hours. Yeah right! HelpDesk is manned by incompetent people who gives a different answer every time I speak to someone else. Even the guy who phoned me from the I-burst complaints department, gave me load of shit to swallow – suggested I re-run the I-burst CD to re-load the servers etc. Crap, I did that – problems still here.
On their website they only publish letters of very satisfied clients. What about the thousands they receive of unhappy clients like myself?
I can’t wait for our contract to expire. Bye-bye I-burst. No recommendation from me at all!
November 28th, 2009 at 12:04 pm
Unstable, unreliable and frustrating. Not a class act by any means.
December 5th, 2009 at 11:20 am
iburst REALLY sucks!!! have had a contract for 24 months, could never get an internet connection, finally gave up but have continued to pay because bound by contract. finally contract come to an end…. yay!!!!!!
December 11th, 2009 at 8:00 am
Today it is exactly 2 weeks ago since I started logging complaints with Iburst HelpDesk and on their website. No response whatsoever! Eventually when I did get an e-mail back, the competent consultant told me that a particular problem was sorted out. Needless to say – it is not true – I have been experiencing the same problems for 14 days now. And the problems just accumulate – bandwidth disappearing, contract particulars being changed without my consent, connection being dropped several times a day, server problems and error log in messages.
It is just unthinkable that Iburst still see them as one of the best ISP’s and advertise their pathetic service to the world. I added my complaints to HelloPeter.com and I submitted a full report to Joanne Morris from Iburst. Not even the courtesy of a response.
December 18th, 2009 at 7:15 pm
well what can one say–iburst will not make it big time!!!
February 28th, 2010 at 10:44 pm
Yup … just happended to me … another double billing. I have 4 business accounts with these clowns and tomorrow morning I’m going to cancel them. I have 3G as a backup and it’s waaaayyyyy better.